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Costa Rica Gourmet Coffee- Espresso & Tarrazu; Home, Business & Office Coffee Service
Philips SAECO, GAGGIA & Solis Espresso Machines - Sales and Service Repair Specialist
Maryland, Virginia and the Washington, D.C. Area
Located in Montgomery County, Maryland
(301) 424-3818
Updated August 2, 2014

(Espresso Machine Repair Service)

Espresso Machine Repair Service
Want to replace your machine?
(Trade In, Trade Up & Used/Reburbished Machines)
 
CoffeeTico Services ™ specializes in service and repair of italian espresso machines (Philips SAECO, GAGGIA & Solis). We offer a FREE service repair estimate and call you before any service work is done. Our technicians have been trained and certified by Philips SAECO as a Service Center to repair your espresso machine (Philips SAECO, GAGGIA and Solis espresso machines) when your warranty has expired. We carry an inventory of repair parts for machines 1998 to current.

Hours of Operation:

Machine drop off and pick up are BY APPOINTMENT ONLY in order to provide personalized customer service. Appointments can be made during the day, evenings and/or weekends hours for your convenience. Please contact us by e-mail us at customerservice@coffeetico.com OR call us at our main number 301-424-3818 or cell/text at 240-477-0413 so we can coordinate a time for you to drop off and/or pickup your machine. At time of pick-up, we will review the service repair done and preventive maintenance tips.

IMPORTANT CHANGE NOTICE!
Drop off and/or Pick up is now by APPOINTMENT ONLY to provide personalized service.
Appointments can be made during the day, evenings and/or weekends hours for your convenience.
Please e-mail us at customerservice@coffeetico.com OR call our main number at 301-424-3818 OR or cell/text at 240-477-0413 .


Our Location (Map/Address):

CoffeeTico Services ™ is located in a residential community in Montgomery County, Maryland. Our address is:

11504 Paramus Drive
Gaithersburg, Maryland 20878


Repair/Service Order Form:

To expedite the process, fill out the Repair/Service Order Request Form below if shipping your machine to us or when delivering your machine. (This form also provides information on how to pack and ship your machine).


Repair/Service Order Invoices (Pay for Service Order On-line):

If you prefer to pay on-line for your Service Order using Paypal and/or credit card, please indicate on the Machine Service Order Request Form so we can set you up with on-line payment. Otherwise, we accept check and/or cash at time of machine pick up.


FREE Espresso Machine Diagnostic:

CoffeeTico Services ™ will perform FREE machine service repair diagnostic to identify component failure. CoffeeTico Services™ will not begin any repair and/or cleaning work until obtaining approval from customer.
Once diagnostic repair quote is provided to customer, customer has 7 days to approve work and/or pick up (or arrange for return shipment of) the machine. Any machine left in CoffeeTico Services™ 's posession for more than 30 days from diagnostic quote date will be deemed abandoned unless prior arrangement has been made with and agreed to in writing by CoffeeTico Services™. By consigning machine to CoffeeTico Services™, repair customers authorize CoffeeTico Services™ to recover storage costs on abandoned machines by any means necessary, including sale of said machines to a third party.


 

Espresso Machine Repair Service includes:

  • Machine Diagnostic Includes: Complete diagnostic check of all components.
  • Machine Cleaning Includes:
    • Complete external cleaning: Components will be degreased and any coffee beans or residuals will be removed. Brew group will be re-lubricated.
    • Complete internal cleaning. We will clean coffee beans and residuals; remove and clean burrs; and, clean doser channel components. Grinder will be reset. Descaling will be performed.
  • Repair Service Fee - Flat Rate.
  • Parts and Replaceable Components are Additional Cost: CoffeeTico Services ™ will contact you, after diagnostic check, if there are any damaged parts or components. All replacement parts are Philips SAECO, GAGGIA & Solis parts and an hourly charge to replace them will apply. We will provide you with an estimate of the cost to repair (parts + labor + shipping) and we will not begin repairs until you have authorized us to replace the parts.
  • Repair Services Warrantee: Repair services performed are warranted for 30 days. This warranty applies to CoffeeTico Services ™ work and does not cover unit failures caused by defective parts or materials supplied by Philips-Philips SAECO USA. If any used parts were used, used parts are not warranted. Every machine we repair is thoroughly tested before being returned to the customer. Post-repair issues due to shipping damages, normal wear and tear, or damage due to misuse, negligence, lack of or improper cleaning, hard water and/or electrical surges or power failure are not covered under this repair warranty. If machine is returned to us under a claim of faulty repair and the problems are due to one of the previously mentioned clauses, the customer will be charged a minimum of one hour diagnostic labor which does not include any costs of repairing said damage. CoffeeTico Services ™ does not offer refunds whatsoever for any repair parts or repair labor. The customer is responsible for all shipping charges to and from our workshop. If a customer is local, he or she is responsible for delivery and pick up of the machine.

Machine Pick-up and/or shipping back to customer: Once machine repair or cleaning is complete, CoffeeTico Services ™ will contact customer to arrange for pick-up and confirm invoice. The customer has 7 days to pick up and/or arrange for machine to be shipped back. Any machine left in CoffeeTico Services ™'s posession for more than 30 days from invoice date will be deemed abandoned unless prior arrangement has been made with and agreed to in writing by CoffeeTico Services ™. By consigning machine to CoffeeTico Services ™, repair customers authorize CoffeeTico Services ™ to recover repair and storage costs on abandoned machine by any means necessary, including sale of said machine to a third party.


Have technical questions?

Give us a call at 301-424-3818 or contact us using our form or e-mail us at customerservice@coffeetico.om. We will be glad to help you!

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Shipping/Packing

Shipping Address:CoffeeTico Services, 11504 Paramus Drive, Gaithersburg, Maryland 20878

Packing your machine: Drain you boiler- especially during winter months. Package your product in a protective box, double-box your machine. Use bubble-wrap to protect your machine, place in box and fill remaining voids with bubble-wrap in protective box AND between boxes. Insure your package through your shipping carrier for your protection. Retain your tracking number so that you can check the progress of your shipment online.
BMW line such as Philips SAECO Odea and Talea Machines: Prior to packaging your machine, raise the drip tray to avoid damage to the drip tray support.


Want to replace your machine?

Give us a call at 301-424-3818 or contact us using our form or e-mail us. CoffeeTico Services ™ is ready to help you by providing you with a choice of the best machine types for your needs and budget.

Our Trade In, Trade Up Program is an excellent way to trade in your old espresso machine and get a Philips SAECO or GAGGIA espresso machine for le$$! For more details, call us at (301) 424-3818 and/or email us at: customerservice@coffeetico.com   You must obtain our authorization before completing the Trade In, Trade Up transaction.

 

CoffeeTico Services ™ has varied selection of like-new, reconditioned espresso machines that come with a three (3) month warranty. Contact us as for machine availability. To view the various espresso machines that we have made available to our valued customers, click on the link below:


 
 
   

coffeetico name
Costa Rica Gourmet Coffee- Espresso & Tarrazu; Home, Business & Office Coffee Service
Philips SAECO, GAGGIA & Solis Espresso Machines - Sales and Service Repair Specialist
Maryland, Virginia and the Washington, D.C. Area
Located in Montgomery County, Maryland
www.coffeetico.com  
(301) 424-3818
 
All material in this website is owned by CoffeeTico Services™.