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Costa Rica Gourmet Coffee- Espresso & Tarrazu; Home, Business & Office Coffee Service
Philips SAECO, GAGGIA & Solis Espresso Machines - Sales and Service Repair Specialist
Maryland, Virginia and the Washington, D.C. Area
Located in Montgomery County, Maryland
(301) 424-3818

Updated January 24, 2017

(About Us/Policies)

About CoffeeTico Services
(Distributor of Costa Rica #1 and BEST Gourmet Coffee- Espresso & Tarrazu Coffee- and specializing in sales, service and repair of italian espresso machines (Philips SAECO, GAGGIA & Solis).

CoffeeTico Services ™ delivers to your door, Costa Rica #1 and BEST gourmet coffee, Cafe Rey (Tarrazu Coffee and Espresso Coffee). We are a a family owned and operated business specializing in sales, service and repair of italian espresso machines (Philips SAECO, GAGGIA & Solis). We offer a FREE service repair estimate and call you before any service work is done. Our technicians have been trained and certified by Philips SAECO as a Service Center to repair your espresso machine (Philips SAECO, GAGGIA and Solis espresso machines) when your warranty has expired.. We carry an inventory of repair parts for machines 1998 to current.

What are our products?

                    The bean and...                                                         ...the machine.
    (Costa Rica Gourmet Coffee - Espresso & Tarrazu by Cafe Rey)                        (Philips SAECO & GAGGIA Espresso Machines)

coffee plant
Costa Rica Espresso Coffee by Cafe Rey Costa Rica Tarrazu Coffee by Cafe Rey
Gaggia Accademia
GAGGIA Titanium
SAECO Royal Coffee Bar

The bean and the machine…the finest Costa Rica gourmet coffee beans and the highest quality Italian automatic espresso machines to make the “specialty coffee” beverages of your choice. Whether you prefer fully automatic (bean to espresso and coffee at the push of a button), programmable, or manual coffee espresso machines, we supply them all to your home, office, or food service establishment. As a Philips SAECO & GAGGIA authorized Service Center we not only service and repair your machine but we also provide technical support.

Coffee and Machine Service...

We have a reputation for:
  • Excellent service
  • Excellent products
  • Excellent selection of the best combination of coffee and technology for the discriminating coffee connoisseur.
 
CoffeeTico Services ™ is known for its dedication to providing personalized service; delivering the highest quality gourmet coffee from Costa Rica (Tarrazu Coffee and Espresso Coffee); and, providing excellent technical support and machine repair service in Maryland, Virginia and Washington, D.C. Area. We are located in Mongomery County, Maryland.
 

CoffeeTico Services ™ Policies

CoffeeTico Services ™ is governed by the policies, terms and conditions set forth below. Please read all applicable sections carefully. By using this site, you agree to all of our Policies and Terms of Use. By sending us your machine for repair, you agree to all of our Policies and Terms. If you do not agree to these terms, you should not send us your equipment or purchase products from us. CoffeeTico Services ™ reserves the right, at any time, to modify, alter or update these Terms of Use without notification and you agree to be bound by such modifications, alterations or updates.

Returns:

For coffee: The item will not be refunded.

For Philips SAECO machines: Defective product must be returned to Philips Consumer Lifestyle (PCL). Product must include all components and accessories which belong to the product and must be shipped in original cartons or similar boxes to prevent damage. Return Authorizations to be requested by faxing or e-mailing a PCL return authorization request form, with all information filled in, to:

Philips Consumer Lifestyle
Attention: Return Desk
Fax: (404) 601-4621
E-mail Address: returndesk@philips.com

All product returned will be examined and tested. A restocking fee of up to 25% of dealer cost may be charged for the return of non-defective product. Any Returned Product damaged due to improper packaging will be denied credit and will be destroyed.

All products authorized for return on an RMA (Products) must be returned within 90 days from receipt of the RA Number. Please see the expiration date printed on the RA accompanying these Instructions.

Be sure that all Products that have been opened are properly packaged to prevent shipping damage. You will not receive credit for Products that are damaged or abused.

Attach the shipping label(s) supplied at the bottom of the RA and return the Products to the location indicated on the shipping label. Products shipped without such shipping label, or otherwise without the RA Number clearly indicated on the carton, will be rejected at the warehouse and credit will not be issued for the return.

Products authorized for return must be shipped PREPAID at your expense to the location indicated. Philips does not pay freight charges! Unauthorized shipments tendered "freight collect" will be rejected.
Please notify your carrier about your prepaid shipment.

If you have any questions, please contact:
Philips Returns Desk at (800) 431-9900 or via email returndesk@philips.com.

Products returned after 30 days of purchase that conform to the invoice and are not defective will not be accepted for return or exchange. Seller’s remedies for breach shall not be limited by acceptance of returned products.

As distributors of the machine brands of equipment, CoffeeTico Services ™ special orders for you. Therefore, returns will be authorized by our sales department on a case-by-case basis. All authorized returns will be credited the purchase price minus 25% and the actual cost of shipping and handling charges to the customer even if the item was sold with “free shipping” or “shipping included” in the purchase price. The customer is also responsible for return shipping.

For CoffeeTico Services ™ Used/Reconditioned machines: Every machine we sell is thoroughly tested before being sold to buyer. As such, all machines are sold as is and will not be accepted for return or exchange.All returns after purchase shall be deemed returns for repair under our limited warranty. CoffeeTico Services ™ will handle all repairs covered by our warranty. Buyer expressly waives its rights to consequential or incidental damages in the event the products are found to be nonconforming. The buyer is responsible for all shipping charges to and from our workshop. If buyer is local, he or she is responsible for delivery and pick up of the machine. Important Information: Oily beans, extra-dark beans, flavored beans, and moist beans can stick to the grinder and brewing components, restricting mobility and/or flow and can potentially damage machine components.  Damage caused by these types of beans is not covered by our warranty.

For Parts: As distributors of the machine brands of equipment and parts, CoffeeTico Services ™ special orders for you. Therefore, returns of parts will be authorized by our sales department on a case-by-case basis (electrical parts are non-refundable). All authorized returns will be credited the purchase parts price minus 20%; shipping is non-refundable. The customer is also responsible for return shipping. Returns and exchanges of defective products are only accepted up to thirty (30) days from the date of purchase.

Remedy Limitations:

For Philips SAECO machines: All products claimed to be nonconforming must be shipped to PCL as identified above, under "Returns". Products shall not be returned without prior written authorization from PCL.

To obtain a Return Authorization number, please contact:

Philips Consumer Lifestyle ; Attention: Return Desk
Fax: (404) 601-4621 ; E-mail Address: returndesk@philips.com

Products are to be shipped with the R.A. number clearly labeled on the outside of the box. Delivery of any merchandise not clearly labeled with a valid R.A. number will be refused. Please allow 3-4 weeks to process the return. PCL’s acceptance of any product shipped shall not be deemed an admission that the products are nonconforming, and, if PCL finds that any products returned are not defective, such products shall be reshipped to the Buyer at its expense and Buyer shall be charged for all other chargers incurred by PCL. For any returns within 30 days of purchase, if the products are nonconforming, PCL shall either furnish substitute products or, at the option of Seller, refund the purchase price to the Buyer. The exercise of either option above shall operate as a release of claims of Buyer for damages. Buyer expressly waives its rights to consequential or incidental damages in the event the products are found to be nonconforming. All returns after 30 days of purchase shall be deemed returns for repair under warranty. PCL will handle all repairs covered by the warranty and return products free of charge to Buyer.

You are responsible for paying the shipping costs for returning merchandise to us. If a returned item is lost or destroyed in transit, your account will not be credited for the return, and you will be responsible for obtaining reimbursement from the courier. Therefore, we strongly recommend that you purchase insurance from the courier for returned items and properly repackage the product..

For CoffeeTico Services ™ Used/Reconditioned machines: All returns after purchase shall be deemed returns for repair under our limited warranty. CoffeeTico Services ™ will handle all repairs covered by our warranty. Buyer expressly waives its rights to consequential or incidental damages in the event the products are found to be nonconforming. The buyer is responsible for all shipping charges to and from our workshop. If buyer is local, he or she is responsible for delivery and pick up of the machine.

Used/Reconditioned machines are sold as is and are subject to a three month limited warranty from CoffeeTico Services ™. Improper use of the machine can result in the loss of your warranty coverage. Warranties are voided for machine that leave the United States. Machine issues due to shipping damages, normal wear and tear, or damage due to misuse, negligence, lack of or improper cleaning, hard water and/or electrical surges or power failure are not covered under this warranty. The customer is responsible for all shipping charges to and from our workshop. If a customer is local, he or she is responsible for delivery and pick up of the machine. 

Cancellation of an order:

Orders cancelled or refused after they've shipped will be treated as returns.

Defective Merchandise:

For Philips SAECO machines: Any merchandise found to be defective within 30 days of purchase may be returned for replacement. Please read section under "Remedy Limitations".

Merchandise that becomes defective after 30 days is subject to the manufacturer’s warranty.

For CoffeeTico Services ™ usedUsed/Reconditioned machines: Machines are sold as is and are subject to our limited warantee.

Machine Warranties:

All new Philips SAECO and Gaggia new machines come with a one year manufacturer warranty on parts and labor. Refurbished Philips SAECO machines come with a six month Philips SAECO warranty on parts and labor. Used/Reconditioned machines come with a three month warranty from CoffeeTico Services ™ .

Improper use of the machine can result in the loss of your warranty coverage. Warranties are voided for machine that leaves the United States.

For CoffeeTico Services ™ Used/Reconditioned machines: Used/Reconditioned machines come with a three (3) month limited warranty from CoffeeTico Services ™ . Improper use of the machine can result in the loss of your warranty coverage. Warranties are voided for machine that leave the United States. Machine issues due to shipping damages, normal wear and tear, or damage due to misuse, negligence, lack of or improper cleaning, hard water and/or electrical surges or power failure are not covered under this warranty. The customer is responsible for all shipping charges to and from our workshop. If a customer is local, he or she is responsible for delivery and pick up of the machine.

Parts Warranties:

All parts purchased from Philips SAECO USA, INC. will be warranted for 30 days from date of purchase. Used parts are not warranted.

Repair Warranties:

All products repaired by PCL. under Service Labor shall be warranted on parts and labor for 90 days from date of repair. This warranty will only be valid for the specific repair carried out by PCL.

For warrantee repair, please contact:
Philips Returns Desk at (800) 431-9900 or via email returndesk@philips.com.

You must obtain a Return Authorization number for repair warrantee.

Repair Services performed by CoffeeTico Services ™ are warranted for 30 days. This warranty applies to CoffeeTico Services ™ work and does not cover unit failures caused by defective parts or materials supplied by Philips-Philips SAECO USA. If any used parts were used, used parts are not warranted and related service fees are non-refundable. Every machine we repair is thoroughly tested before being returned to the customer. Post-repair issues due to shipping damages, normal wear and tear, or damage due to misuse, negligence, lack of or improper cleaning, hard water and/or electrical surges or power failure are not covered under this repair warranty. If machine is returned to us under a claim of faulty repair and the problems are due to one of the previously mentioned clauses, the customer will be charged a minimum of one hour diagnostic labor which does not include any costs of repairing said damage. CoffeeTico Services ™ does not offer refunds whatsoever for any repair parts or repair labor. The customer is responsible for all shipping charges to and from our workshop. If a customer is local, he or she is responsible for delivery and pick up of the machine. Customer agrees that CoffeeTico Services ™ is the final arbiter on all repair claims.

Machine Service:

CoffeeTico Services ™ will perform FREE machine diagnostic to identify component failure. Prior to commencing any repair and/or cleaning service, CoffeeTico Services ™ will provide an estimate of repair work (FREE). CoffeeTico Services™ will not begin any repair and/or cleaning work until obtaining approval from customer. Once diagnostic repair quote is provided to customer, customer has 7 days to approve work and/or pick up (or arrange for return shipment of) the machine. Any machine left in CoffeeTico Services™ 's posession for more than 30 days from diagnostic quote date will be deemed abandoned unless prior arrangement has been made with and agreed to in writing by CoffeeTico Services™. By consigning machine to CoffeeTico Services™, repair customers authorize CoffeeTico Services™ to recover storage costs on abandoned machine by any means necessary, including sale of said machine to a third party.

Machine Pick-up and/or shipping back to customer: Once machine service repair or cleaning is complete, CoffeeTico Services ™ will contact customer to arrange for pick-up and confirm invoice. The customer has 7 days to pick up and/or arrange for machine to be shipped back. Any machine left in CoffeeTico Services ™'s posession for more than 30 days from invoice date will be deemed abandoned unless prior arrangement has been made with and agreed to in writing by CoffeeTico Services ™. By consigning machine to CoffeeTico Services ™, repair customers authorize CoffeeTico Services ™ to recover repair and storage costs on abandoned machine by any means necessary, including sale of said machine to a third party.

Sales Tax:

We do not collect sales tax on items purchased at CoffeeTico Services™.

Prices

Prices are subject to change without notice.

Limited Liability

CoffeeTico Services ™ will not be responsible for any anticipated or lost profits, incidental damages, consequential damages, time charges, or any other losses incurred in connection with the purchase, installation, replacement, or repair of machines or any parts.

CoffeeTico Services ™ will not be liable for any direct or indirect, special, punitive, incidental, exemplary or consequential damages of any kind, including injury, death, dismemberment, psychological damages, or loss of revenue whether based upon warranty, contract or negligence deriving from the connection with the sale, use or repair of the part(s), accessory(ies), equipment or other products sold by or purchased from CoffeeTico Services ™.

CoffeeTico Services ™ will not be liable for use or misuse of the correct or incorrect information from service, including and not limited to technical support, customer service, manuals, cleaning instructions, or any other services provided by CoffeeTico Services ™ or delay of such information or service. These limitations will apply notwithstanding to any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you. In such jurisdictions, CoffeeTico Services ™ liability is limited to the greatest permitted by law.


 

coffeetico name
Costa Rica Gourmet Coffee- Espresso & Tarrazu; Home, Business & Office Coffee Service
Philips SAECO, GAGGIA & Solis Espresso Machines - Sales and Service Repair Specialist
Maryland, Virginia and the Washington, D.C. Area
Located in Montgomery County, Maryland
www.coffeetico.com  
(301) 424-3818
 
All material in this website is owned by CoffeeTico Services™.